Refund policy

 

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.

To exercise your right of cancellation, you must contact us (Whipl, Unit 2A, 17/F Gleanely Tower, No.1 Glenealy Central, Hong Kong, support@whipl.de) by means of a clear statement (e.g. by post sent letter or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form for this, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Order processing and cancellation

Orders are processed immediately after receipt of the order. It is therefore not possible to cancel or change the order before shipping. The statutory right of withdrawal after receipt of the goods remains unaffected.

Consequences of withdrawal

If you withdraw from this contract, we must refund to you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which We have received notification of your cancellation of this contract.

For this repayment we will use the same payment method that you used in the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. The refund will be arranged within fourteen days. Depending on the payment provider, it may take 3-10 working days for the refund amount to be credited to your account.

We may refuse the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have the goods immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract to send it back to us or hand it over. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods. The return costs are expected to be approximately EUR 14.99, depending on the shipping service provider, shipping route and package dimensions. The actual return shipping price may vary in individual cases. You only have to pay for any loss in value of the goods if this loss in value is due to handling them that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal is removed after delivery was.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

– To Whipl, Unit 2A, 17/F Gleanely Tower, No.1 Glenealy Central, Hong Kong, support@whipl.de

– Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notification)

– Date

(*) Delete what is not applicable.

 

We process orders immediately after they are received. Cancellation after ordering is therefore not possible. Consumers have the right to request a return under the right of withdrawal within fourteen days of receiving the goods.

- If the return was caused by the consumer, the consumer will bear the shipping costs. The specific costs depend on the shipping company chosen by the consumer.
- If the delivered goods are damaged or incorrect for reasons for which we are responsible, we will bear the shipping costs.
To ensure quick processing and reimbursement, please place a note with the payer's name, order number, email address and the reason for the return in the package.

Return address: UNIT 2A, 17/F GLENEALY TOWER, NO.1 GLENEALY CENTRAL, HONG KONG